FAQ
Renvoir Support
Questions, answered.
Everything you need to know about Renvoir Foot Sleeves, your order, delivery and our 60-day money-back guarantee.
01 Product & fit
What are Renvoir Foot Sleeves designed to do?
Renvoir Foot Sleeves combine adjustable crossing straps with surrounding compression to support the arch, heel and ankle during everyday movement.
The straps let you control the level of support, while the knitted sleeve provides a close-fitting and comfortable base.
How do the crossing support straps work?
The adjustable straps cross around the arch and ankle to help redistribute some of the everyday burden placed around the plantar fascia and heel while you move.
Because the straps are adjustable, you can loosen or tighten the fit until it feels secure and comfortable.
Are Renvoir Foot Sleeves a cure for plantar fasciitis?
No. Renvoir Foot Sleeves are designed to provide adjustable everyday support and compression. They are not intended to diagnose, treat or cure a medical condition.
Persistent, severe or worsening foot pain should be discussed with a qualified healthcare professional.
How do I put the sleeve on correctly?
First, slide the knitted sleeve over your foot and position the heel opening comfortably. Next, cross the loose straps around your arch and ankle. Finally, secure the fasteners and adjust the fit.
The sleeve should feel supportive and snug without feeling painfully tight.
How tight should the straps feel?
The straps should feel secure but comfortable. You should still be able to move your foot naturally without pinching, throbbing, numbness or tingling.
If the sleeve feels uncomfortable, loosen the straps or remove it. Discontinue use and seek medical advice if discomfort continues.
Can I wear Renvoir Foot Sleeves inside my shoes?
The sleeve has a slim, open-toe design intended to fit beneath most socks and everyday shoes. The final fit will depend on the shape and available room inside your footwear.
If your shoe feels cramped after putting the sleeve on, use roomier footwear rather than tightening the shoe over it.
Can the sleeve be worn on either foot?
Yes. The adjustable design can be positioned on either the left or right foot. Make sure the heel opening is aligned correctly before crossing and securing the straps.
When and how long should I wear it?
Renvoir can be worn during the parts of your routine when you want additional support, including morning steps, walks, errands and longer periods spent standing.
Begin with a shorter wearing period and increase it gradually if the sleeve remains comfortable. Remove it immediately if you experience numbness, tingling, increased pain or unusual swelling.
How do I choose the right size?
Use the size guide displayed on the Renvoir product page and compare it with your foot or ankle measurement before ordering.
If you are between sizes or unsure which size to choose, contact our support team before placing your order.
How should I wash and care for my sleeves?
Secure the fasteners before washing. Hand wash the sleeves in cool water with a mild detergent, then allow them to air dry completely.
Do not bleach, iron or tumble dry them, as high heat may damage the knitted material and adjustable straps.
02 Offers, orders & delivery
How does the Buy 2, Get 3 Free offer work?
Select the Buy 2, Get 3 Free option on the Renvoir product page. Your promotional bundle will contain 5 Renvoir Foot Sleeves in total.
The offer must be selected before checkout and generally cannot be combined with another discount unless stated otherwise.
Which colour is included in the current offer?
The current Renvoir offer includes our signature black and blue Foot Sleeves unless another colour choice is clearly shown on the product page.
Is Renvoir available in physical stores?
Renvoir products are currently available online through our official website. This helps us provide the latest offers and direct order support.
How much does shipping cost and how long will it take?
Most Australian orders are estimated to arrive within 5–12 business days. Processing periods and regional delivery times may affect the final estimate.
Current shipping costs and any free-shipping promotions will be displayed at checkout before payment.
View our Shipping Policy for additional information.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
You can also visit our order tracking page.
Can I cancel or change my order?
Contact us as soon as possible after ordering. We will try to help, but changes and cancellations cannot be guaranteed once an order has entered processing or has been dispatched.
What if I entered the wrong delivery address?
Email us immediately with your order number and the correct address. If the order has not been processed, we will try to update it.
Once an order has been dispatched, we may be unable to redirect it.
My package is delayed or missing. What should I do?
First, check your tracking page for the latest carrier update. If tracking has not updated for several business days or the parcel is marked as delivered but cannot be found, contact us with your order number.
We will review the shipment information and help you determine the appropriate next step.
03 Returns & support
What is the 60-day money-back guarantee?
The guarantee gives you time to try your Renvoir Foot Sleeves during your normal routine. If they are not right for you, contact us within 60 days of receiving your order.
Returns remain subject to the conditions listed in our Return and Refund Policy.
How do I request a return or refund?
Email {{ rnv_support_email }} with your full name, order number and reason for the return.
Please wait for the return instructions before sending anything back. Items returned without approval may be delayed or sent to the wrong location.
What if my order arrives damaged or incorrect?
Contact us as soon as possible with your order number and clear photographs of the item and packaging. Our team will review the issue and help arrange the appropriate solution.
How can I contact Renvoir?
Email us at {{ rnv_support_email }} .
Our customer support is available Monday to Sunday from 8:00am to 8:30pm. Please include your order number when asking about an existing purchase.